The Federal Electricity and Water Authority (FEWA) serves a significant portion of the United Arab Emirates, supplying electricity and water to households and businesses across the Northern Emirates. Staying on top of your FEWA bills is crucial not only to avoid disconnections and penalties but also to help monitor and manage your energy consumption effectively.
With the integration of smart systems and digital infrastructure, FEWA now offers multiple ways for residents to check, understand, and pay their bills. This comprehensive guide details every aspect of the FEWA bill check process, from viewing the bill to payment options, troubleshooting issues, and managing consumption for long-term savings.
What Is FEWA and Why Is It Essential for UAE Residents?
The Federal Electricity and Water Authority, now operating under Etihad Water and Electricity (Etihad WE), was established to provide utility services to the Northern Emirates, including Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain. The authority caters to both domestic and commercial consumers and has gradually shifted toward smart service delivery.
FEWA’s digital transformation has made it possible for users to perform most tasks checking bills, tracking usage, and submitting service requests from their devices without the need to visit service centres.
Timely bill payment ensures uninterrupted service and contributes to effective consumption planning. With access to usage analytics and smart tools, consumers can also identify areas of high consumption and make adjustments accordingly.
How Can You Check Your FEWA Bill Online?
Checking your FEWA bill online is straightforward. The authority provides multiple platforms for accessing bill details, with the primary ones being the official FEWA website and the Etihad WE mobile app. These platforms are secure and offer detailed billing information, including consumption breakdown and payment history.
Checking via the FEWA Website
- Visit the official website at etihadwe.ae.
- Navigate to the Bill Payment section.
- Click on Start Service.
- Input your Account Number, registered phone number, and email address.
- Enter the verification code shown on the screen.
- Click Search to display your current bill and previous billing records.
Checking via the Etihad WE Mobile App
The Etihad WE app offers a seamless and user-friendly interface to manage all utility-related tasks.
- Download the app from the App Store or Google Play Store.
- Open the app and tap View and Pay Bill.
- Enter your Account Number and tap Search.
- Your bill summary will appear, showing the due amount, due date, and consumption data.
Once you’ve reviewed the bill, you can proceed with payment within the same platform.
What Are the Available FEWA Payment Methods?
FEWA provides various payment options to accommodate user preferences, ensuring flexibility and convenience. These include:
- FEWA Website: Credit/debit card payments directly on the payment portal.
- Etihad WE App: Digital wallets, card payments, and in-app features for recurring payments.
- Online Banking: Through participating UAE banks.
- Payment Kiosks: Located at malls and service centres for instant payments.
- Customer Happiness Centres: Walk-in payments using physical invoices or account details.
- Auto-Pay Setup: For recurring monthly payments via a linked credit or debit card.
Each method is designed to process payments securely and promptly, helping consumers avoid penalties or late fees.
How Do You Pay FEWA Bills Through Online Banking?
Paying your FEWA bill through online banking is convenient and secure. It allows you to manage payments without visiting a physical centre.
Steps to Pay via Online Banking:
- Log in to your online banking portal or mobile banking app.
- Navigate to the Bill Payment or Utilities section.
- Select Add New Biller if it’s your first payment.
- Choose FEWA from the list and enter your Customer ID.
- Enter the bill amount as stated on your latest invoice.
- Select your payment account and confirm the transaction.
- Save or print the transaction receipt for your records.
Supported Banks in the UAE
| Bank Name | Supports FEWA Payments |
| Emirates NBD | Yes |
| First Abu Dhabi Bank (FAB) | Yes |
| Abu Dhabi Commercial Bank (ADCB) | Yes |
| Mashreq Bank | Yes |
| Dubai Islamic Bank (DIB) | Yes |
| RAKBANK | Yes |
| Emirates Islamic Bank (EIB) | Yes |
| Sharjah Islamic Bank | Yes |
| Ajman Bank | Yes |
| National Bank of Fujairah (NBF) | Yes |
What Are the Key Features of the Etihad WE App?
The Etihad WE app offers more than just bill checking and payments. It provides an integrated platform for managing your utility account.
Key Functionalities:
- Consumption Monitoring: Track daily, monthly, and seasonal usage.
- Multi-Account Management: Link multiple properties or units.
- Service Requests: Lodge complaints, submit maintenance requests, or update account details.
- Bill Alerts and Notifications: Receive due date reminders and payment confirmations.
- Auto-Pay Setup: Schedule recurring monthly payments to avoid late fees.
How Do You Understand Your FEWA Bill?
Your FEWA bill consists of several components that represent your overall utility consumption and associated charges.
| Bill Component | Description |
| Electricity Charges | Based on kilowatt-hours (kWh) used |
| Water Charges | Calculated by cubic metres consumed |
| Service Fees | Fixed administrative costs |
| VAT | Value-added tax as mandated by UAE law |
| Total Amount Due | Summation of all charges, including applicable taxes |
Understanding each component helps you pinpoint high-usage patterns and adjust consumption accordingly.
How Can You Reduce Your FEWA Bill?
Rising temperatures in the UAE often lead to increased electricity and water bills. Implementing energy-efficient practices can make a considerable difference in monthly costs.
Here are some effective strategies:
- Use energy-rated appliances with low consumption.
- Set air conditioners between 24–26°C for optimal energy use.
- Fix any water leaks immediately.
- Replace traditional bulbs with LED lights.
- Conduct regular maintenance of air conditioning units and water heaters.
Monitoring your usage through the Etihad WE app can further help identify areas for reduction.
How Do You Enrol in Auto-Payment for FEWA Bills?
Setting up auto-pay is an efficient way to ensure your bills are paid on time every month.
To enrol:
- Log in to your account on the FEWA website or Etihad WE app.
- Navigate to Payment Settings.
- Add your credit or debit card.
- Enable the Auto-Pay option and select your preferred payment cycle.
A confirmation email or SMS will be sent after each successful transaction, giving you peace of mind.
What Are the Consequences of Late Payment?
Late bill payments attract penalties from FEWA, typically calculated as a percentage of the overdue amount. The penalties can increase over time if the bill remains unpaid.
To avoid these charges:
- Enable reminders via the Etihad WE app or email.
- Set up auto-payment.
- Regularly check the billing portal to monitor due dates.
How Do You Register for FEWA Services as a New Customer?
To set up new FEWA services:
- Visit a Customer Happiness Centre.
- Submit the required documents: Emirates ID, tenancy contract, and property ownership details.
- Pay the applicable security deposit.
- Service is usually activated within 3–5 working days.
How Do You Transfer or Cancel FEWA Services?
If you’re relocating within the UAE or moving abroad, you can either transfer or cancel your FEWA account.
To Transfer Services:
- Notify FEWA of your intention to move.
- Clear outstanding bills.
- Provide new property documentation.
- Pay applicable transfer fees.
To Cancel Services:
- Submit a request through the portal or visit a service centre.
- Ensure all dues are cleared.
- Apply for a refund of your security deposit, if applicable.
How Does FEWA Compare with Other Utility Providers?
| Feature | FEWA | DEWA | SEWA |
| Area Served | Northern Emirates | Dubai | Sharjah |
| Smart App | Yes | Yes | Yes |
| Bill Payment Options | Multiple | Multiple | Multiple |
| Renewable Energy Integration | In Progress | Advanced | Developing |
| Customer Support Hotline | 800-3392 | 04-601-9999 | 600-566-665 |
What Are FEWA’s Sustainability Initiatives?
FEWA is actively promoting sustainable water and electricity usage. Its initiatives include:
- Campaigns on solar energy adoption
- Community workshops on energy efficiency
- Incentives for low-consumption households
- Smart systems for consumption monitoring
- Support for renewable energy connections to the main grid
These programmes align with the UAE’s larger vision for environmental sustainability and energy conservation.
Frequently Asked Questions
How do I correct a mistake in my FEWA bill?
Contact FEWA customer support via phone or email and provide your account details along with evidence of the discrepancy.
Can I extend my bill due date?
Extensions may be granted on a case-by-case basis. You must contact FEWA directly to request one.
How do I update my contact information?
Log into your account on the FEWA website or app and update your profile settings. Changes are confirmed via OTP.
Is FEWA available in Dubai?
No, Dubai is served by DEWA (Dubai Electricity and Water Authority).
Can I manage more than one FEWA account?
Yes, the Etihad WE app supports multi-account management, allowing you to link several properties.
What if my payment fails?
Check your internet connection, ensure sufficient funds, and confirm the card details. If the issue persists, contact FEWA.
How do I file a complaint?
Use the Etihad WE app or call customer service. Include your account number and any relevant documents.
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