How to Change Registered Mobile Number in Emirates ID?

Updating the mobile number linked to your Emirates ID is essential for staying connected with the latest updates and notifications from government services in the UAE. Whether you’ve switched numbers or just want to update your contact details, here’s a comprehensive guide on how to change registered mobile number in Emirates ID, including options for doing so without payment, using the ICA system, or through UAE Pass.

Methods to Change Registered  Mobile Number in Emirates ID

Change Mobile Number via ICA Website

Steps:

• Visit the official ICA website and log in using your credentials.
• Navigate to the “Public Services” section and select “Update Personal Information.”
• Enter the necessary information together with your Emirates ID number.
• After updating your phone number, send the request.

Without Payment: Generally, updating personal information like your mobile number through the ICA Smart Service website incurs no additional fees.

Change Mobile Number Using UAE Pass

Steps:

• On your smartphone, download the UAE Pass app and log in.
• Select the “Emirates ID” section and navigate to the update personal details option.
• Select “Update your mobile number” and adhere to the prompts displayed on the screen.
• Confirm the changes and your mobile number will be updated across all linked government services.

Advantage: Using UAE Pass ensures a seamless and secure process since the app integrates multiple government services.

Update Mobile Number via Smart Services Kiosk

Steps:

• Visit a nearby smart service kiosk available in malls and government centers across the UAE.
• Choose the option labelled “Update Emirates ID Details.”
• Input your Emirates ID and follow the instructions to update your mobile number.

Without Payment: Updating your mobile number through smart kiosks is typically free of charge.

Change Mobile Number Using Customer Happiness Centers

Steps:

• Visit any ICA Customer Happiness Center.
• Send in a request to have the number associated with your Emirates ID updated.
• You can update your information with the staff’s help.

Fees: While some centers may charge a nominal fee, in many cases, basic updates like changing your mobile number are free.

Change Mobile Number Online via UAE Government Portal

Steps:

• Log in to the UAE government portal u.ae using your UAE Pass or Emirates ID.
• Navigate to the Emirates ID area and select the “Update Personal Information” option.
• Enter your new mobile number and submit the update.

Security: The online portal ensures that your data is handled securely, with updates reflecting across all connected services.

How to Change Mobile Number in Emirates ID Using a Typing Center?

Steps:

• Visit an authorized typing centre in the UAE that offers ICA services.
• Give your Emirates ID and ask to have your phone number updated.
• The typing centre staff will enter the updated information into the system and provide you with a confirmation receipt.

Fees: Typing centres might charge a small service fee for updating your details, so it’s advisable to inquire about the cost beforehand.

Benefit: Typing centers are convenient for those who prefer in-person assistance, ensuring the process is handled by professionals.

How to Ensure Your Mobile Number Update Is Successful?

Steps:

• After updating your mobile number, keep an eye on any notifications or SMS from government services.
• Log in to your UAE Pass or ICA account after a few days to verify that your new mobile number is correctly reflected in your profile.
• If you do not receive any confirmation, contact ICA or visit a Customer Happiness Center to confirm the update.

Tip: Always ensure that the mobile number you are updating to is active and capable of receiving SMS, as some services may require verification.

What to Do If You Encounter Issues While Updating Your Mobile Number?

Common Issues:

• Technical Glitches: If you face any technical issues while updating online, try clearing your browser cache or using a different browser.
• Verification Problems: Ensure that the new mobile number is active and correctly entered to avoid verification issues.

Contact ICA Support:

• If you encounter any persistent problems, contact ICA customer support at their hotline or visit a Customer Happiness Center for assistance.
• Provide them with your Emirates ID details and explain the issue. The support staff will walk you through each step required to fix it.

Alternative Solutions: In cases where online methods fail, visiting a Customer Happiness Center or a Typing Center is recommended to ensure your mobile number is updated correctly.

Important Considerations

• Verification: After updating your mobile number, you may receive a verification code to your new number. Make sure to complete this step to finalize the change.
• Linked Services: Changing your mobile number in Emirates ID will automatically update it across all services linked to your Emirates ID, such as GDRFA visa status information, residency status, and other government notifications.
• No Payment Required: In most cases, updating your mobile number in the Emirates ID is free, especially when done through official channels like the ICA website or UAE Pass.

Conclusion

Keeping your Emirates ID details up to date is crucial for ensuring you don’t miss out on important notifications and services. Whether you choose to update your mobile number online, through a smart kiosk, or by visiting a Customer Happiness Center, the process is straightforward and, in many cases, free of charge. Always use official channels to avoid unnecessary fees and ensure your data is securely handled.

FAQ

How can I update my Emirates ID in UAE PASS?

By signing into the app, going to the Emirates ID area, and choosing the option to edit personal details, you can amend the information associated with your Emirates ID in UAE PASS.

How to check the mobile number linked with Emirates ID?

To check the mobile number linked with your Emirates ID, log in to the ICA website or app, and view your personal information under the Emirates ID section.

How to scan Emirates ID in UAE PASS?

To scan your Emirates ID in UAE PASS, open the app, go to the Emirates ID section, and use your smartphone’s camera to scan the QR code on your physical ID card.

Is there a fee to update the mobile number in Emirates ID?

Generally, there is no fee when updating your mobile number online via the ICA website or UAE PASS, but some services like typing centers may charge a small fee.

Can I update my mobile number in Emirates ID without visiting a center?

Yes, you can update your mobile number online via the ICA website, UAE PASS app, or using a smart service kiosk without the need to visit a center.

How long does it take for the mobile number update to reflect in the system?

The update is typically processed immediately, but it may take a few hours to a couple of days for the new mobile number to reflect across all linked services.

What should I do if I don’t receive a verification SMS after updating my mobile number?

If you don’t receive a verification SMS, ensure the number is correctly entered and active. If the issue persists, contact ICA support or visit a Customer Happiness Center for assistance.